In 2023 ICB:
Introduced the new Cisco Chair in Trusted Retail, Dr Nadine Ostern
Trust is the new competitive frontier for the retail sector and its supply chains, according to QUT’s Cisco Chair in Trusted Retail, European expert Dr Nadine Ostern, who started at the university in February as part of a $3 million QUT-Cisco partnership. Dr Ostern’s new role at QUT will see her lead research into retail trust and logistics innovation at the Centre for Future Enterprise in the Faculty of Business and Law, including a team of post-doctoral research fellows and PhD students. She is an expert in emerging technology including AI and blockchain, and comes to QUT from the Bern University of Applied Sciences in Switzerland and its Institute of Digital Technology Management. She has also been a postdoctoral researcher and interim professor at three German institutions – the Philipp University of Marburg, the Frankfurt School of Finance and Management, and the Technical University of Darmstadt. Read more
Held thought-leadership events, roundtables and conferences
The retail industry has undergone tremendous changes in recent years, with technological advancements, rising customer expectations, and shifting consumer behaviors driving innovation and transformation. In 2023, ICB held over 20 sector events, including thought-leadership events, roundtables, and conferences, all focused on trusted retail. The events highlighted the many challenges and opportunities facing the retail industry in 2023 and beyond. From digital-first retail to sustainability, data-driven insights, AI and automation, and the rise of the platform economy, retailers must navigate a complex and rapidly changing landscape to stay ahead of the curve. Our customer-focused trusted retail research allows businesses to not only survive but thrive in the future of retail. Stay up-to-date with upcoming trusted retail events by signing up to our newsletter.
Published trust-themed whitepapers and reports
As we look forward to the coming years, it’s impossible to deny the enormous impact that technology has had on the retail industry. E-commerce platforms, mobile apps, and personalized marketing campaigns have all played a significant role in transforming the way customers shop and interact with products. But while digital innovations have helped expand and democratise retail, they’ve also raised new questions about trust, transparency, and security. In response to these challenges, ICB, through the Cisco Chair in Trusted Retail and her team, have released a series of trust-themed whitepapers and reports designed to help business owners navigate the complex retail landscape in 2023. Find out more
